Zendesk Support

United States / US English

Zendesk Support


Store Category Version Last Update Avg. ratings
Apple Business 1.5.2 March 19, 2018 1.6

ASO Score & Checklist

App Name
Your app name is too short. 15 characters

Titles weight a lot in the App Store algorithm. Try to add your strongest keywords in your title. This will increase your app discoverability. Use our Keywords Tool to find the best keywords for your app.

App Description
The length of your description looks great. 1274 characters

You have 1274 characters. Don’t forget to add important and relevant keywords in your description to improve your iTunes app page and optimize your SEO.

You could add some screenshots.

It is recommended to use all 5 available slots and to use optimized screen dimensions for each device. Make sure to include some text to describe your app on each screenshot. Don’t forget showcase your best features on the first two screenshots as they will be displayed in the Search Results on the App Store.

Great! You have released a new version of your app less than 3 months ago.

Version 1.5.2 released on March 19, 2018
This month we made minor improvements to the user experience, like making the background of an internal note yellow and adding the ticket ID to tickets in your views for quick reference. We also fixed some bugs and made general improvements: ‧ Fixed an issue where voicemails didn’t play when your device is muted ‧ Fixed an issue where users would still receive notifications when unregistered ‧ Fixed an issue where tooltips appeared incorrectly ‧ Fixed an issue where the badge count reflected changes made on a hidden field ‧ Fixed a crash that happened when saving attachments ‧ Added improved error messaging Important to note: in our next release we’ll be removing support for iOS 9. To find out more and how that affects you, please see the full announcement here: https://support.zendesk.com/hc/en-us/articles/360000424967-Zendesk-iPhone-App-Removing-support-for-iOS-9

Version 1.5.1 released on December 20, 2017
Minor fix for iPhone X

Version 1.5 released on December 17, 2017
This month we made improvements to the ticket composer experience. We know it’s hard managing customer issues on-the-go and even more difficult when an urgent response is required. With that in mind, we’ve made it simpler to help you get things done faster. We also fixed some bugs and made performance improvements: ‧ Fixed a crash that sometimes occurred when the macro button is tapped ‧ Fixed an issue where the user profile would sometimes not display the back button ‧ Fixed an issue in iOS 9 and 10 where the ticket subject would occasionally not display ‧ We also made some minor UI improvements for iPhone X If you’re interested in joining our Zendesk mobile beta community, please email us at mobile.support@zendesk.com. We’d love to hear from you!

Version 1.4.3 released on November 06, 2017
In this release, we added the ability to choose which groups you receive notifications from to give you greater control over your alerts. Thanks to your feedback, we continue to fix crashes and improve the performance of the app. Please keep it coming! * [New] We now enable you to choose which groups you want to receive notifications from, giving you more granular control. * [Fixed] We fixed an issue where, when viewing a problem ticket with 2 or more linked incidents, the app would repeatedly refresh for some users. * [Fixed] We fixed an issue where an error message would be displayed after login and tickets would not be displayed for some users. * [Fixed] We fixed an issue where a problem ticket sometimes would not automatically display the number of incidents linked to it. * We updated the app for iPhone X.

Unlock all AppTweak features, start your 7-day free trial

Start your free trial

App Description

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move. The features of Support for iPhone include: • The features of Support for iPhone include: • Access to your ticket views • Sorting and grouping of ticket lists • Carousel through tickets by swiping left and right • A real-time list of activity on your tickets in a notification feed • Get push notifications on ticket updates • Configure which notifications you receive and when • View the details of your tickets including comments with rich text and inline images • Respond to tickets and update assignee, CCs, tags, and any other ticket fields • Apply predefined responses, or macros, to tickets containing frequently asked questions • Preview macro changes • Upload and view attachments on tickets • Take a photo and attach it to a ticket • Search tickets • Deeplink from emails into your tickets • Pick up where you last left off on a ticket as you go from mobile to desktop (Mac) • Leave feedback and report issues directly through the app Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

App Screenshots

Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot

Zendesk Support Ranking History | Business

Zendesk Support daily app ranking in Business category for the last 30 days.

Zendesk Support Worldwide Rankings | Business

Zendesk Support rankings per country in Business category.

Unlock all features after signing up

Get more ASO recommendations, app rankings, store data, keywords insights and more.

Start your free trial

App Keyword Tool

Use AppTweak Keyword tool to audit, optimize and monitor your keywords effectively.

Mobile App Analytics

All insights and data to measure your app’s performance over time and across countries.

Get the latest tips and tricks to improve your ASO Learn all ASO best practices to boost your app on top of the charts and beat your competitors.

  • ASO Client Testimonial: Ekaterina from Rocket Internet

    Ekaterina Petrakova uses AppTweak to increase global app visibility. Discover her testimonial and learn more about her ASO routine. What is your experience in ASO and what led you to pursue ASO as a profession? I have started working on ASO 3 years ago when I joined Rocket Internet. It was the first project I had - to set up the process of ventures support in ASO and the benchmark, find the tool and establish …

  • Discover the best ways to monetize your app

    As an app developer, you may have been asking yourself this crucial question: how am I going to monetize my app. Today, we are going to explore what are the most interesting options. Different options to monetize your app It is important to know all the possibilities that you have to monetize your app. The “paid app “business model Firstly, you can simply sell your app. This is the “paid app” business model. For instance, …