Zendesk Support

Zendesk Support

Zendesk

  • Store

    Apple
  • Country

    United States

  • Language

    US English

  • Last update

    June 05, 2018

  • Version

    40.0

  • Category

    Business

  • Avg ratings

    1.6

  • Current version

    1.5.5

Zendesk Support
ASO Report

47 %
  • App name

    Your app name is quite long enough. 15 characters

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    You can improve it by adding a few relevant keywords. Check out our Keywords Tool to find the best keywords for your app.
  • App description

    The length of your description looks great. 1274 characters

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    You have 1274 characters. Don’t forget to add important and relevant keywords in your description to improve your iTunes app page and optimize your SEO.
  • App screenshots

    It looks like you could add a few more screenshots to your app.

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    It is recommended to use all 5 available slots and to use optimized screen dimensions for each device. Make sure to include some text to describe your app on each screenshot. Don’t forget showcase your best features on the first two screenshots as they will be displayed in the Search Results on the App Store.

  • App versions

    Great! You have released a new version of your app less than 3 months ago.

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    Version 1.5.5 released on June 05, 2018
    This month we made some visual improvements to the app, giving it a cleaner look. We also fixed a whole bunch of issues making the app much more reliable, notably to notifications. • We updated the app to upload JPEG images in place instead of HEIC images to resolve image rendering issues for some users • Fields associated with the time tracking app should now be hidden, inline with Zendesk for web • Fixed - the “mark as read” button now correctly displays when there are unread notifications. • Fixed - a crash that would occur when opening a ticket from a push notification for some users • Fixed - an issue where the badge count would sometimes incorrectly display the number of unread notifications • Fixed - an issue affecting the character count display when editing the ticket subject • Fixed - an issue which could cause tickets that have been deleted or marked as spam to persist in the ticket list • Fixed - an issue which stopped the “mark as read” functionality working from notifications • Fixed - an issue which could cause ticket changes with due dates to fail • Fixed - an issue where deleting or marking a ticket as spam would not return users to the ticket list • Fixed - a crash caused for some users when editing groups for notifications

    Version 1.5.4 released on April 25, 2018
    Minor crash fix

    Version 1.5.3 released on April 22, 2018
    In this release we made minor improvements and fixed several crashes. • Fixed an issue where the app could show error message and prevent access to your ticket list • Fixed an issue where Light Agents were unable to add comments to tickets • Fixed an issue where ticket updates sometimes set the External ID Field to 0 • Fixed a crash in the comment composer field • Improved a scenario where invalid tokens were causing login issues for some users • Improved app error messaging when accounts hit API rate limits Important to note: This release sees the removal of support for devices running iOS 9. To find out more and how that affects you, please see the full announcement here: https://support.zendesk.com/hc/en-us/articles/360000424967-Zendesk-iPhone-App-Removing-support-for-iOS-9

    Version 1.5.2 released on March 19, 2018
    This month we made minor improvements to the user experience, like making the background of an internal note yellow and adding the ticket ID to tickets in your views for quick reference. We also fixed some bugs and made general improvements: ‧ Fixed an issue where voicemails didn’t play when your device is muted ‧ Fixed an issue where users would still receive notifications when unregistered ‧ Fixed an issue where tooltips appeared incorrectly ‧ Fixed an issue where the badge count reflected changes made on a hidden field ‧ Fixed a crash that happened when saving attachments ‧ Added improved error messaging Important to note: in our next release we’ll be removing support for iOS 9. To find out more and how that affects you, please see the full announcement here: https://support.zendesk.com/hc/en-us/articles/360000424967-Zendesk-iPhone-App-Removing-support-for-iOS-9

Zendesk Support

Zendesk

  • Store

    Apple
  • Country

    United States

  • Language

    US English

  • Last update

    June 05, 2018

  • Version

    40.0

  • Category

    Business

  • Avg ratings

    1.6

  • Current version

    1.5.5

App Screenshots

Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot

Business Keywords Position

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Description's keywords count and density

Check which keywords are most repeated in your app and your competitors' description and with what frequency.

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  • Count
  • Density
Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move.

The features of Support for iPhone include:
• The features of Support for iPhone include:
• Access to your ticket views
• Sorting and grouping of ticket lists
• Carousel through tickets by swiping left and right
• A real-time list of activity on your tickets in a notification feed
• Get push notifications on ticket updates
• Configure which notifications you receive and when
• View the details of your tickets including comments with rich text and inline images
• Respond to tickets and update assignee, CCs, tags, and any other ticket fields
• Apply predefined responses, or macros, to tickets containing frequently asked questions
• Preview macro changes
• Upload and view attachments on tickets
• Take a photo and attach it to a ticket
• Search tickets
• Deeplink from emails into your tickets
• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)
• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

It is important to repeat your most important keywords across your app's metadata to increase your organic rankings on those words. Edit your app description and check the keyword density using our Keyword Character Count

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App Ranking History

Track your app's Category and Overall ranking history over time.

Your App rankings depend on many elements such as total number of downloads, download velocity, conversion and retention rate, reviews and ratings and update frequency. Learn more on how to track, compare and improve your category rankings in our Analytics feature.

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