Zendesk Support

United States / US English

Zendesk Support

Zendesk,


Store Category Version Last Update Avg. ratings
Apple Business 1.5.2 March 19, 2018 1.6

ASO Score & Checklist

42%
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Versions
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Version 1.5.2 released on March 19, 2018
This month we made minor improvements to the user experience, like making the background of an internal note yellow and adding the ticket ID to tickets in your views for quick reference. We also fixed some bugs and made general improvements: ‧ Fixed an issue where voicemails didn’t play when your device is muted ‧ Fixed an issue where users would still receive notifications when unregistered ‧ Fixed an issue where tooltips appeared incorrectly ‧ Fixed an issue where the badge count reflected changes made on a hidden field ‧ Fixed a crash that happened when saving attachments ‧ Added improved error messaging Important to note: in our next release we’ll be removing support for iOS 9. To find out more and how that affects you, please see the full announcement here: https://support.zendesk.com/hc/en-us/articles/360000424967-Zendesk-iPhone-App-Removing-support-for-iOS-9

Version 1.5.1 released on December 20, 2017
Minor fix for iPhone X

Version 1.5 released on December 17, 2017
This month we made improvements to the ticket composer experience. We know it’s hard managing customer issues on-the-go and even more difficult when an urgent response is required. With that in mind, we’ve made it simpler to help you get things done faster. We also fixed some bugs and made performance improvements: ‧ Fixed a crash that sometimes occurred when the macro button is tapped ‧ Fixed an issue where the user profile would sometimes not display the back button ‧ Fixed an issue in iOS 9 and 10 where the ticket subject would occasionally not display ‧ We also made some minor UI improvements for iPhone X If you’re interested in joining our Zendesk mobile beta community, please email us at mobile.support@zendesk.com. We’d love to hear from you!

Version 1.4.3 released on November 06, 2017
In this release, we added the ability to choose which groups you receive notifications from to give you greater control over your alerts. Thanks to your feedback, we continue to fix crashes and improve the performance of the app. Please keep it coming! * [New] We now enable you to choose which groups you want to receive notifications from, giving you more granular control. * [Fixed] We fixed an issue where, when viewing a problem ticket with 2 or more linked incidents, the app would repeatedly refresh for some users. * [Fixed] We fixed an issue where an error message would be displayed after login and tickets would not be displayed for some users. * [Fixed] We fixed an issue where a problem ticket sometimes would not automatically display the number of incidents linked to it. * We updated the app for iPhone X.

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App Description

Great customer support is tied to the customer — not a desk. Zendesk Support for iPhone is built for team leaders and agents on the move. The features of Support for iPhone include: • The features of Support for iPhone include: • Access to your ticket views • Sorting and grouping of ticket lists • Carousel through tickets by swiping left and right • A real-time list of activity on your tickets in a notification feed • Get push notifications on ticket updates • Configure which notifications you receive and when • View the details of your tickets including comments with rich text and inline images • Respond to tickets and update assignee, CCs, tags, and any other ticket fields • Apply predefined responses, or macros, to tickets containing frequently asked questions • Preview macro changes • Upload and view attachments on tickets • Take a photo and attach it to a ticket • Search tickets • Deeplink from emails into your tickets • Pick up where you last left off on a ticket as you go from mobile to desktop (Mac) • Leave feedback and report issues directly through the app Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.

App Screenshots

Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot Zendesk Support Screenshot

Zendesk Support Ranking History | Business

Zendesk Support daily app ranking in Business category for the last 30 days.

Zendesk Support Worldwide Rankings | Business

Zendesk Support rankings per country in Business category.

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