Vodafone Heartbeat

United States / US English

Vodafone Heartbeat


Store Category Version Last Update Avg. ratings
Apple Business 2.17.13 August 29, 2017 0.0

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Version 2.17.0 released on July 19, 2016
Main new features - New filter panel look & feel - Certificate pinning - Bug fixes

Version 2.17.1 released on July 28, 2016
Bug Fixes - Added support for Canadian Load Balancer

Version 2.17.13 released on August 29, 2017

Version 2.17.2 released on August 30, 2016
New dynamic filters for scorecards - Users can now add multiple segments at a time to scorecards - Filters on scorecards now match the filters throughout the rest of the app - Scorecards created prior to this release can be upgraded to use the new dynamic filters

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App Description

Vodafone Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone Heartbeat programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

App Screenshots

Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot

Vodafone Heartbeat Ranking History | Business

Vodafone Heartbeat daily app ranking in Business category for the last 30 days.

Vodafone Heartbeat Worldwide Rankings | Business

Vodafone Heartbeat rankings per country in Business category.

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