Vodafone Heartbeat

United States / US English

Vodafone Heartbeat

Medallia,


Store Category Version Last Update Avg. ratings
Apple Business 2.17.14 December 01, 2017 0.0

ASO Score & Checklist

61%
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Versions
Great! You have released a new version of your app less than 3 months ago.

Version 2.17.14 released on December 01, 2017

Version 2.17.13 released on August 29, 2017
Enhanced login experience Bug fixes

Version 2.17.9 released on February 23, 2017
- Bug fixes

Version 2.17.8 released on January 04, 2017
- Crash fixes on iOS 8

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App Description

Vodafone Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone Heartbeat programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

App Screenshots

Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot

Vodafone Heartbeat Ranking History | Business

Vodafone Heartbeat daily app ranking in Business category for the last 30 days.

Vodafone Heartbeat Worldwide Rankings | Business

Vodafone Heartbeat rankings per country in Business category.

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