Vodafone Heartbeat

United States / US English

Vodafone Heartbeat


Store Category Version Last Update Avg. ratings
Apple Business 2.17.14 December 01, 2017 0.0

ASO Score & Checklist

App Name
Your app name is too short. 18 characters

Titles weight a lot in the App Store algorithm. Try to add your strongest keywords in your title. This will increase your app discoverability. Use our Keywords Tool to find the best keywords for your app.

App Description
The length of your description looks great. 1679 characters

You have 1679 characters. Don’t forget to add important and relevant keywords in your description to improve your iTunes app page and optimize your SEO.

Ok, that's perfect.

Ok, that's perfect. You have screenshots with the optimized screen dimensions for each device. We hope that users can see how great your app is. Make sure that your first two screenshots showcase your best features, as they will be displayed in the Search Results on the App Store.

Great! You have released a new version of your app less than 3 months ago.

Version 2.17.14 released on December 01, 2017

Version 2.17.13 released on August 29, 2017
Enhanced login experience Bug fixes

Version 2.17.9 released on February 23, 2017
- Bug fixes

Version 2.17.8 released on January 04, 2017
- Crash fixes on iOS 8

Unlock all AppTweak features, start your 7-day free trial

Start your free trial

App Description

Vodafone Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can: - See survey scores and read customer comments - Create your own scorecards to track TNPS and First Time Fix - See a ranking of organisational units relevant to you - Filter results by search term, organisational level, alert type, time period, and customer segment - Forward responses by email to colleagues - Call back customers and record call results - Close/reopen alerts The Vodafone Heartbeat programme - Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us. - Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app. - Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day. Understanding scores and comments - Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint. - We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10. - These responses are used to calculate Net Promoter Score for that touchpoint. - No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers. - Customers can also leave comments in their own words, good or bad. - Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

App Screenshots

Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot Vodafone Heartbeat Screenshot

Vodafone Heartbeat Ranking History | Business

Vodafone Heartbeat daily app ranking in Business category for the last 30 days.

Vodafone Heartbeat Worldwide Rankings | Business

Vodafone Heartbeat rankings per country in Business category.

Unlock all features after signing up

Get more ASO recommendations, app rankings, store data, keywords insights and more.

Start your free trial

App Keyword Tool

Use AppTweak Keyword tool to audit, optimize and monitor your keywords effectively.

Mobile App Analytics

All insights and data to measure your app’s performance over time and across countries.

Get the latest tips and tricks to improve your ASO Learn all ASO best practices to boost your app on top of the charts and beat your competitors.

  • ASO Expert Interview: Johannes von Cramon

    This week, we’re having the pleasure to present you to our German ASO expert Johannes, from Growfirst. Discover his background, app marketing experiences and insights on organic growth strategies. 1. Tell us a bit about yourself and your company? I’m 25, from Munich & began my journey in the field of app marketing during the 6. semester of my bachelor’s degree. Back then I worked at the mobile development agency NEXT Munich as an inhouse …

  • ASO Expert Interview: Agata Jajszczyk

    This week, our featured ASO Expert is Agata Jajszczyk, ASO manager at Adapt Worldwide. Discover her interview and her exclusive ASO tips below! 1. Tell us a bit about yourself and your company? I’ve been working at Adapt Worldwide (formerly Traffic Optimiser) for 3.5 years now. We are a full suite multilingual digital agency focused on helping our clients attain growth at home and abroad. ASO is one of our core offerings. We provide multilingual …