VF Heartbeat

VF Heartbeat

Medallia

  • Store

    Apple
  • Category

    Business

  • Country

    United States

  • Language

    US English

  • Last update

    June 11, 2018

  • Current version

    2.17.19

  • Avg ratings

    0.0

VF Heartbeat

App Power
  • App name

    Your app name is too short. 12 characters

    Show ASO best practices
    Titles weigh a lot in the App Store algorithm. Try to add your strongest keywords in your title. This will increase your app discoverability. Use our Keywords Tool to find the best keywords for your app.
    Want to improve your app name? Start a free trial
  • App subtitle

    Your app subtitle is too short. 0 characters

    Show ASO best practices
    iOS 11 introduced an additional keyword indexing field to app’s metadata. Keywords from the Subtitle are indexed by the algorithm and have a lot of weight. We recommend to use all available 30 characters by explaining your app using relevant keywords.
    Want to improve your app subtitle? Start a free trial
  • App description

    The length of your description looks great. 1673 characters

    Show ASO best practices
    You have 1673 characters. Don’t forget to add important and relevant keywords in your description to improve your iTunes app page and optimize your SEO.
    Want to improve your app description? Start a free trial
  • App screenshots

    Ok, that's perfect, your app has enough screenshots.

    Show ASO best practices

    Ok, that's perfect. You have screenshots with the optimized screen dimensions for each device. We hope that users can see how great your app is. Make sure that your first two screenshots showcase your best features, as they will be displayed in the Search Results on the App Store.

    Learn more about app screenshots Start a free trial
  • App versions

    Your last version was released more than 3 months ago. Update your app with new features and/or some bug fixing.

    Show ASO best practices

    Your app's last version was released on June 11, 2018. It is important to regularly update your app. Best practices recommend to update your app every 4 to 6 weeks. This means fixing reported bugs, improving existing features, launching new features etc. Keep an eye on users' feedback. The next great features may already be asked by many users.

    Learn more about app versions Start a free trial

VF Heartbeat

Medallia

  • Store

    Apple
  • Category

    Business

  • Country

    United States

  • Language

    US English

  • Last update

    June 11, 2018

  • Current version

    2.17.19

  • Avg ratings

    0.0

Want more insights?

Start a free trial

App Screenshots

VF Heartbeat Screenshot VF Heartbeat Screenshot VF Heartbeat Screenshot VF Heartbeat Screenshot

Business Keywords Position

Find best potential keywords for your app by identifying high-volume and low-competition words.

AppTweak helps identify the most relevant keywords for your application. Discover our very complete keyword research tool and get further insigts on which words have the best potential.

Learn more

Description's keywords count and density

Check which keywords are most repeated in your app and your competitors' description and with what frequency.

  • Keyword
  • Count
  • Density
VF Heartbeat provides instant and direct access to Vodafone customer feedback (for authorized users). Using the simple interface you can:
- See survey scores and read customer comments
- Create your own scorecards to track TNPS and First Time Fix
- See a ranking of organisational units relevant to you
- Filter results by search term, organisational level, alert type, time period, and customer segment
- Forward responses by email to colleagues
- Call back customers and record call results
- Close/reopen alerts

The Vodafone Heartbeat programme
- Tracks TNPS (Touchpoint Net Promoter Score) globally, reflecting the feedback we get from our customers right after they have contact with us.
- Covers all interaction touch points: in store, on the phone, with a technician, online or through the My Vodafone app.
- Provides immediate real-time customer feedback on how we’re doing, across our business, thousands of times every day.

Understanding scores and comments
- Customers are invited to rate their experience in a very short survey by SMS, IVR or email right after they have been in contact with us through any touchpoint.
- We ask customers how likely they are to recommend Vodafone based on their experience, on a scale from 0 to 10.
- These responses are used to calculate Net Promoter Score for that touchpoint.
- No matter the number, with Heartbeat our focus is on improving the score which tells us that we are doing better and better in the eyes of our customers.
- Customers can also leave comments in their own words, good or bad.
- Through Heartbeat we also ask if we fixed the issue, showing how well we’re performing on our Ask Once promise.

It is important to repeat your most important keywords across your app's metadata to increase your organic rankings on those words. Edit your app description and check the keyword density using our Keyword Character Count

Go to Free Tool

App Ranking History

Track your app's Category and Overall ranking history over time.

Your App rankings depend on many elements such as total number of downloads, download velocity, conversion and retention rate, reviews and ratings and update frequency. Learn more on how to track, compare and improve your category rankings in our Analytics feature.

Read more

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